Order Processing Procedures

Order Processing Procedures

National Oil sell bulk fuel, LPG and lubricants products from its state of the art Terminal on Nanyuki Road – Industrial Area.

Product Order details are available with our Customer Service teams at the Head Office and at Nairobi National Terminal, from where you will get all the necessary details of your requirements, including prices before you place your orders. The Terminal Manager, assisted by a team of well trained staff, among them a Customer Care Officer receive and process customers’ orders, will always be at hand assist at the Terminal. Our procedure is as follows:

  • Payments are made either by cash banked into our account No.0112002167901 Coop House branch- Cooperative Bank or Kenya Commercial Bank A/c No.229975181or by bankers cheques as per their orders.
  • The customer is at liberty to choose either make their own arrangements concerning transport of products or pay National Oil inclusive of transport charges then National Oil will make transport arrangements for the Customer. We strongly recommend that the customer avails a representative to escort the products from the Terminal/Depot.
  • Once payment is done, and you have placed an order, we confirm with the bank by phone. In case of cash deposits to Cooperative Bank this is confirmed through the Coopnet. (Please note that confirmations of bankers cheques or cash deposit slips are done purely in good faith to avert any chances of fraud)
  • Your order is then entered into our system and your truck queued for loading on the basis of first come, first served.

Those customers who wish to buy on credit may apply for such facilities at the Head Office, conditions of which are available with the Territory Manager or the Credit Controller.